Terms of Service

Overview

This website is operated by Creative Light. Throughout the website, the terms “we,” “us,” and “our” refer to Creative Light.

Creative Light offers this website, including all information, products, services, features, and tools available through it, subject to your acceptance of these Terms of Service.

By visiting our website, browsing our products, placing an order, creating an account, submitting content, or otherwise using our services, you agree to be bound by these Terms of Service and any additional policies referenced on the website.

If you do not agree with these Terms, you should not access the website or use our services.

1. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are using the website on behalf of a business or organization, you confirm that you have authority to accept these Terms on its behalf.

You may not use our products or services for unlawful, fraudulent, abusive, or unauthorized purposes.

2. Online Store Terms

Our store is hosted on Shopify, which provides the ecommerce platform through which we offer our products and services.

You agree not to:

• Use the website for illegal or unauthorized purposes;
• Attempt to interfere with the website’s security or operation;
• Introduce viruses, malware, or harmful code;
• Access restricted areas of the website without authorization;
• Collect customer information without permission;
• Copy, reproduce, or commercially exploit website content without authorization;
• Place fraudulent orders or provide false information;
• Use automated systems to scrape, extract, or monitor website content;
• Impersonate another person or misrepresent your identity.

A violation of these Terms may result in suspension or termination of access to our services.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, materials, colors, and features accurately.

However, actual colors and appearance may vary depending on:

• Screen and device settings;
• Lighting conditions;
• Manufacturing variations;
• Product size or configuration;
• Photography and image editing;
• Natural variations in materials and finishes.

Minor differences that do not affect the product’s intended use are not considered defects.

Customers are responsible for reviewing product descriptions, measurements, voltage requirements, compatibility information, installation instructions, and other specifications before placing an order.

4. Lighting and Electrical Products

Some products may require assembly, mounting, wiring, charging, electrical installation, or professional assistance.

Customers are responsible for confirming that a product is compatible with their location, electrical system, voltage, intended environment, and installation requirements.

Where appropriate, electrical products should be installed by a qualified professional.

Creative Light is not responsible for loss, damage, injury, malfunction, or additional expenses resulting from:

• Improper installation or assembly;
• Incorrect wiring or voltage;
• Failure to follow product instructions;
• Unauthorized repairs or modifications;
• Use with incompatible accessories or power supplies;
• Misuse, neglect, accidents, or abnormal conditions;
• Installation by an unqualified person;
• Normal wear and tear.

Installation, removal, electrician, contractor, and repair costs are not included in the product price and are not refundable unless required by law.

5. Product Availability

Products may be available in limited quantities.

We reserve the right to:

• Limit product quantities;
• Limit sales to specific customers, regions, or jurisdictions;
• Discontinue products without prior notice;
• Change product descriptions or specifications;
• Refuse or cancel orders when inventory is unavailable;
• Replace packaging when the product itself remains equivalent.

Adding an item to a shopping cart does not reserve inventory.

6. Prices and Charges

Prices displayed on the website may change without prior notice.

The price applicable to an order is the price displayed and accepted during checkout, subject to correction of clear pricing or technical errors.

Your total may include:

• Product costs;
• Shipping charges;
• Taxes;
• Duties or import charges;
• Optional services selected during checkout.

All required charges presented by Creative Light will be disclosed before the order is completed.

Customers are responsible for reviewing the total price before submitting payment.

7. Errors and Inaccuracies

Occasionally, the website may contain typographical errors, inaccurate information, omissions, incorrect prices, availability errors, promotional errors, or technical issues.

We reserve the right to correct errors, update information, or cancel an affected order.

If an order is canceled after payment due to a confirmed error, the amount collected for the canceled item will be refunded to the original payment method.

8. Orders

Submitting an order does not guarantee acceptance.

An order is considered accepted after payment authorization and confirmation that the order can be fulfilled.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product unavailability;
• Pricing or technical errors;
• Suspected fraud or unauthorized activity;
• Payment verification failure;
• Incorrect customer information;
• Resale or commercial purchasing activity;
• Policy abuse;
• Shipping restrictions;
• Security concerns.

If we cancel a paid order, we will refund the amount collected for the canceled items.

9. Billing and Account Information

You agree to provide current, complete, and accurate information during checkout.

This includes accurate:

• Name;
• Email address;
• Billing information;
• Shipping address;
• Payment information;
• Apartment, suite, building, or unit number.

You are responsible for promptly updating information when necessary.

Creative Light is not responsible for delivery problems, delays, or losses caused by inaccurate or incomplete information provided by the customer.

10. Payments

Payments are processed through authorized third-party payment providers.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method;
• The billing information is accurate;
• The payment is not fraudulent or unauthorized;
• Sufficient funds or credit are available.

Payment providers may conduct fraud checks, identity verification, or transaction reviews.

We may delay or cancel fulfillment when payment cannot be verified.

11. Promotions and Discount Codes

Promotions, discounts, gifts, and coupon codes may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

• Only one discount code may be used per order;
• Discounts cannot be exchanged for cash;
• Discounts cannot be applied retroactively;
• Promotions may not be combined;
• Offers may be limited by product, quantity, customer, or location;
• Promotional gifts have no cash value;
• Discount codes may expire or be withdrawn;
• Returns may reduce or eliminate promotional eligibility.

We may cancel orders involving misuse, manipulation, duplication, or unauthorized distribution of promotional offers.

12. Shipping and Delivery

Delivery estimates are estimates and do not guarantee arrival on a specific date.

Delivery may be affected by:

• Carrier delays;
• Customs processing;
• Weather conditions;
• High order volumes;
• Address problems;
• Local disruptions;
• Remote delivery locations;
• Events outside our reasonable control.

Customers are responsible for monitoring tracking information and ensuring that someone can receive the package when necessary.

If we cannot ship within the communicated timeframe, we may provide updated information and any cancellation or refund options required by applicable law.

Additional shipping conditions are described in our Shipping Policy.

13. Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, brokerage charges, or other government-imposed costs.

Unless these charges are included during checkout, they are the customer’s responsibility.

Creative Light does not control charges imposed by customs authorities, carriers, governments, or financial institutions.

Refusing delivery because of customs charges does not automatically qualify an order for a full refund.

14. Risk of Loss

Responsibility for a shipment may transfer according to applicable law and the delivery terms presented during checkout.

Customers should promptly report packages that are damaged, missing, or incorrectly delivered.

When tracking shows delivery, customers should check with:

• Household members;
• Neighbors;
• Building reception;
• Mailrooms;
• Local delivery locations;
• The shipping carrier.

We may assist with carrier investigations but cannot guarantee a specific outcome.

15. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.

Customers must follow the return instructions provided by customer support.

Returning a product without authorization does not guarantee acceptance or reimbursement.

Returned items may be inspected before a refund is approved.

Nothing in these Terms limits mandatory consumer rights provided by applicable law.

16. Damaged, Defective, or Incorrect Products

Customers should inspect products promptly after delivery.

Claims involving damaged, defective, incomplete, or incorrect products should be submitted to:

lightingcreative@support.com

The customer may be asked to provide:

• Order information;
• Photographs or videos;
• Images of the packaging;
• Images of the shipping label;
• A description of the issue.

Customers should not discard, install, modify, or repair an affected product before receiving support instructions.

Depending on the circumstances, we may offer replacement parts, a replacement product, store credit, or a refund.

17. Warranty Information

Any warranty offered for a product will be described on the product page, packaging, or accompanying documentation.

Unless a specific written warranty is provided, products are covered only by rights and remedies required under applicable law.

Warranty coverage does not apply to damage caused by:

• Incorrect installation;
• Incompatible voltage;
• Misuse or abuse;
• Accidents;
• Unauthorized modifications;
• Normal wear and tear;
• Failure to follow instructions;
• Improper storage or maintenance.

Product warranty details and material limitations should be reviewed before purchase.

18. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for:

• Maintaining the confidentiality of your login information;
• Restricting access to your account;
• Ensuring that account information remains accurate;
• Notifying us of suspected unauthorized access.

You are responsible for activity conducted through your account unless prohibited by applicable law.

We may suspend or close accounts associated with fraud, abuse, security risks, or repeated violations of these Terms.

19. Reviews and Customer Content

You may be able to submit reviews, comments, photographs, videos, suggestions, or other content.

By submitting content, you confirm that:

• The content is accurate and based on genuine experience;
• You own the content or have permission to submit it;
• The content does not violate another person’s rights;
• The content is not unlawful, defamatory, misleading, abusive, obscene, or fraudulent;
• The content does not contain malware or harmful code;
• The content does not disclose confidential or sensitive information.

You grant Creative Light a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, display, and distribute submitted content for operating and promoting the store.

We may remove or decline content that violates these Terms.

We are not obligated to publish every review or submission.

20. Intellectual Property

The website and its content, including text, designs, graphics, logos, photographs, videos, product descriptions, layouts, and software, are owned by Creative Light or used with permission.

You may use the website only for personal and lawful shopping purposes.

You may not, without authorization:

• Reproduce website content;
• Create derivative works;
• Republish product images;
• Use our branding;
• Sell or license website content;
• Remove intellectual-property notices;
• Copy the website’s layout or design;
• Use content for misleading or fraudulent activities.

No ownership rights are transferred to you through your use of the website.

21. Third-Party Services and Links

The website may contain third-party tools, payment services, applications, tracking services, social-media features, or external links.

Third-party services are governed by their own terms and privacy practices.

Creative Light does not control and is not responsible for:

• Third-party websites;
• External content;
• Third-party service availability;
• Payment-provider decisions;
• External privacy or security practices;
• Transactions made outside our website.

Customers should review third-party terms before using those services.

22. Personal Information

The collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that information may be processed as necessary to:

• Complete transactions;
• Fulfill orders;
• Prevent fraud;
• Provide customer support;
• Operate and improve the website;
• Comply with legal obligations.

23. Prohibited Conduct

You may not use the website or services to:

• Violate any law or regulation;
• Infringe intellectual-property rights;
• Harass, threaten, abuse, or discriminate against others;
• Submit false or misleading information;
• Commit fraud;
• Distribute malicious code;
• Collect personal information without authorization;
• Circumvent security controls;
• Interfere with website functionality;
• Conduct unauthorized commercial activity;
• Place orders using stolen payment details;
• Submit false refund, damage, or delivery claims;
• Abuse promotions or chargeback procedures.

We may investigate suspected violations and cooperate with payment providers, carriers, law enforcement, or other appropriate parties.

24. Disclaimer of Warranties

We aim to provide reliable access to the website, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

Nothing in this section excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Creative Light will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website or products.

This may include loss of profits, revenue, data, business opportunities, or anticipated savings.

Our liability will not be excluded or limited where doing so would be unlawful, including liability that cannot be waived under applicable consumer-protection law.

26. Indemnification

To the extent permitted by law, you agree to indemnify and hold Creative Light harmless from claims, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the website;
• Your infringement of another party’s rights;
• Fraudulent or abusive activity;
• Content submitted by you.

This section does not apply where prohibited by applicable law.

27. Force Majeure

Creative Light is not responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• Transportation interruptions;
• Customs delays;
• Labor disputes;
• Government actions;
• Public-health emergencies;
• Internet or utility outages;
• Carrier disruptions;
• Supplier interruptions.

We will make reasonable efforts to communicate significant disruptions and complete affected obligations when possible.

28. Termination

We may suspend or terminate access to the website when we reasonably believe that a customer has:

• Violated these Terms;
• Engaged in fraud;
• Abused store policies;
• Threatened website security;
• Used the services unlawfully.

Obligations and liabilities incurred before termination will remain enforceable.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain effective.

The affected provision will be interpreted or limited only to the extent necessary to make it enforceable where permitted.

30. No Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

Any waiver must be expressly provided in writing.

31. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other published store policies, constitute the agreement between you and Creative Light regarding use of the website and purchase of products.

32. Governing Law and Consumer Rights

These Terms are governed by applicable laws and regulations.

Nothing in these Terms limits mandatory consumer rights that apply in the customer’s country, state, province, or territory.

Where a provision conflicts with a mandatory legal right, the mandatory legal right will prevail.

33. Changes to These Terms

We may update these Terms to reflect changes in:

• Our services;
• Store operations;
• Technology;
• Products;
• Legal requirements;
• Business practices.

The current version will be published on this website.

Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

34. Contact Information

Questions regarding these Terms of Service may be sent to:

lightingcreative@support.com