Privacy policy
Privacy Policy
Creative Light respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our services.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The information we collect depends on how you interact with Creative Light.
Information You Provide
We may collect information that you voluntarily provide, including:
- Your name;
- Billing and shipping address;
- Email address;
- Telephone number, when provided during checkout;
- Order and purchase details;
- Payment and transaction information;
- Account login information;
- Product reviews and customer feedback;
- Messages, photographs, videos, and documents sent to customer support;
- Marketing preferences;
- Information submitted through forms, surveys, promotions, or other website features.
Payment card information is generally processed directly by authorized payment providers. Creative Light may receive limited transaction details, such as payment status, payment method, billing information, and transaction identifiers.
Information Collected Automatically
When you access our website, certain information may be collected automatically, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Language and time-zone settings;
- Website pages viewed;
- Products viewed or added to the cart;
- Referring website or advertisement;
- Search activity;
- Checkout activity;
- Approximate location based on your IP address;
- Dates and times of visits;
- Cookie identifiers and similar online identifiers;
- Information about how you interact with our website and advertisements.
How We Use Personal Information
Creative Light may use personal information to:
- Process, confirm, fulfill, and deliver orders;
- Process payments and issue refunds;
- Provide order confirmations and shipping updates;
- Communicate with you about purchases, returns, replacements, or support requests;
- Verify transactions and prevent fraud;
- Maintain and improve our website, products, and services;
- Personalize website content and product recommendations;
- Remember cart contents and customer preferences;
- Measure website performance and customer engagement;
- Conduct analytics and market research;
- Display and measure relevant advertising;
- Send promotional emails when permitted;
- Manage reviews, surveys, promotions, and customer feedback;
- Detect security incidents, abuse, or unlawful activity;
- Enforce our policies and contractual rights;
- Comply with legal, tax, accounting, and regulatory obligations;
- Protect Creative Light, our customers, and other parties.
Legal Grounds for Processing
Depending on your location, we may process personal information on one or more of the following grounds:
- To perform a contract with you, including processing and delivering an order;
- To comply with legal obligations;
- With your consent;
- For legitimate business interests, such as improving services, preventing fraud, securing our website, and understanding customer activity;
- To establish, exercise, or defend legal claims;
- To protect vital interests where permitted by law.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
Shopify
Our online store is hosted using Shopify. Shopify provides the ecommerce platform that allows us to offer products and services.
Shopify may process personal information to provide hosting, checkout, security, fraud prevention, analytics, customer privacy features, and related ecommerce services.
Information processed through Shopify may be handled under Shopify’s own privacy terms and data-processing practices. Shopify also provides merchants with tools for privacy policies, cookie banners, and data-sharing opt-out pages.
How We Disclose Personal Information
We may disclose personal information to service providers and business partners that assist with our operations, including:
- Shopify and ecommerce platform providers;
- Payment processors and financial institutions;
- Order fulfillment providers;
- Warehouses, suppliers, and logistics partners;
- Shipping carriers and delivery providers;
- Customer support providers;
- Website hosting and technical service providers;
- Fraud prevention and security providers;
- Analytics and performance measurement providers;
- Advertising and marketing platforms;
- Email and communication providers;
- Accountants, auditors, insurers, consultants, and legal advisers.
These parties may process information only as necessary to provide their services, perform contractual responsibilities, comply with applicable law, or protect legitimate interests.
We may also disclose information:
- When required by law, court order, subpoena, or governmental request;
- To investigate suspected fraud, security threats, or policy violations;
- To protect our rights, property, customers, or the public;
- In connection with a merger, financing, acquisition, restructuring, sale, or transfer of all or part of the business;
- With your consent or at your direction.
Creative Light does not disclose payment card information except as necessary to process transactions, prevent fraud, or comply with applicable law.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.
These technologies may be used to:
- Keep the website functioning correctly;
- Remember items placed in your shopping cart;
- Save language and website preferences;
- Maintain secure checkout sessions;
- Understand website traffic and customer behavior;
- Measure website and advertising performance;
- Prevent fraud and improve security;
- Personalize content and advertisements;
- Limit how frequently advertisements are displayed.
Cookies may be classified as strictly necessary, functional, analytics, or advertising cookies. Cookies commonly support functions such as remembering preferences and retaining shopping-cart contents.
You may manage cookies through your browser settings or through any privacy or cookie controls displayed on our website. Blocking certain cookies may prevent parts of the website from functioning properly.
Analytics and Advertising
We may work with analytics and advertising providers to understand website performance, measure campaigns, and show advertisements that may be relevant to customers.
These providers may collect information about your device, browser, website activity, purchases, and interactions with advertisements. They may combine this information with data collected through other websites or services, subject to their own privacy policies.
Depending on your location and applicable law, some advertising-related disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.
You may request to opt out of eligible advertising-related data sharing by contacting lightingcreative@support.com or by using any privacy control available on our website.
Email Marketing
When you subscribe to promotional communications, we may use your email address to send information about products, offers, promotions, and store updates.
You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting:
Unsubscribing from marketing messages does not prevent us from sending transactional communications, such as order confirmations, delivery updates, refund notices, security messages, or responses to customer support requests.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information;
- The duration of the customer relationship;
- Order fulfillment and customer support requirements;
- Fraud prevention and security needs;
- Tax, accounting, legal, and regulatory obligations;
- Contractual requirements;
- The need to resolve disputes or enforce agreements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no website, payment system, electronic communication, or storage method can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and avoid sending sensitive payment information through unsecured communication channels.
The Federal Trade Commission recommends that businesses retain only necessary information, protect the information they keep, dispose of it securely, and plan for security incidents.
International Data Transfers
Creative Light, Shopify, and our service providers may process information in countries other than the country where you live.
Privacy and data-protection laws in those countries may differ from the laws in your jurisdiction. Where required, appropriate safeguards may be used to protect information transferred internationally.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of eligible personal information;
- Request a portable copy of certain information;
- Restrict or object to certain processing;
- Withdraw consent;
- Opt out of targeted advertising or qualifying data sharing;
- Appeal a decision regarding a privacy request;
- Submit a complaint to an applicable data-protection authority.
These rights are not absolute and may be limited by legal exceptions. For example, we may retain certain information to complete transactions, prevent fraud, comply with tax obligations, resolve disputes, or establish legal claims.
Submitting a Privacy Request
To submit a privacy request, contact:
Please clearly describe your request and include enough information for us to locate the relevant records.
We may need to verify your identity before completing a request. Verification may involve confirming information associated with your order, email address, customer account, or transaction.
Authorized agents may submit requests where permitted by law. We may require evidence that the agent has authority to act on your behalf.
Creative Light will not unlawfully discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Our website and products are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has submitted personal information may contact lightingcreative@support.com.
Third-Party Links
Our website may contain links to third-party websites, applications, social networks, or services.
Creative Light does not control and is not responsible for the privacy, security, content, or practices of third parties. We recommend reviewing the privacy policy of any third-party service before providing personal information.
Business Transfers
If Creative Light is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction.
Any successor may continue to process information in accordance with this Privacy Policy unless you are informed otherwise.
Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes to our website, services, technology, legal obligations, or business practices.
The current version will be published on this website. Continued use of the website after changes are published constitutes acknowledgment of the revised policy where permitted by law.
Contact Us
For questions, concerns, privacy requests, or complaints regarding this Privacy Policy, contact Creative Light at: