Contact information
Contact Information
At Creative Light, we are committed to providing clear and reliable customer support.
For questions regarding products, orders, shipping, returns, refunds, payments, cancellations, privacy, or general store information, contact us by email:
Customer Support
You may contact our support team for assistance with:
- Product information and compatibility;
- Order confirmation and status;
- Shipping and tracking;
- Address correction requests;
- Damaged, defective, or incorrect products;
- Missing items or components;
- Returns, replacements, and refunds;
- Order cancellations;
- Payment-related questions;
- Privacy requests;
- Website or checkout issues.
Information to Include
To help us review your request efficiently, please include:
- Your full name;
- Your order number, when applicable;
- The email address used during checkout;
- A clear description of your question or issue;
- Relevant photographs or videos when reporting damage, defects, missing items, or incorrect products;
- Tracking information, when applicable.
Please do not send full payment card details, passwords, or other highly sensitive information by email.
Response Times
We aim to respond to customer support messages within 1 to 3 business days.
Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high demand.
Sending multiple messages about the same request may delay the review process. We recommend keeping all information related to your request within the same email conversation.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.
Once an order has been dispatched, the customer may need to wait for delivery and follow the procedures described in our Return and Refund Policy.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at:
Please include your order number, a description of the issue, and clear photographs or videos of:
- The product;
- The exterior packaging;
- The interior packaging;
- The shipping label;
- The damaged, defective, missing, or incorrect item.
Keep the product and all packaging materials while your request is being reviewed.
Do not install, modify, repair, or discard the product before receiving instructions from our support team.
Returns and Refunds
All return and refund requests must be submitted by email before a product is sent back.
Products returned without prior authorization may not be accepted.
Return eligibility, inspection requirements, refund processing, and shipping responsibilities are explained in our Return and Refund Policy.
Privacy Requests
To request access to, correction of, or deletion of eligible personal information, contact:
We may need to verify your identity before completing a privacy request.
Additional information about how personal information is collected, used, and protected is available in our Privacy Policy.
Business and Legal Inquiries
For business, legal, intellectual-property, or policy-related inquiries, contact:
Please provide a clear explanation of your request and any relevant supporting information.
Official Communication
Creative Light communicates with customers through the email address listed above and through automated order-related messages sent by our store platform and authorized service providers.
Customers should be cautious of messages requesting passwords, full payment card details, gift-card payments, cryptocurrency transfers, or payments outside the official checkout process.
Creative Light will not request your account password or complete payment card information by email.
Contact Email
Creative Light
Email: lightingcreative@support.com